Guaranteed Quality of Service

Viocen offers the option of tiered pricing based on quality of service guarantees interms of uptime and bandwidth. This is a new revenue opportunity for your most demanding guests - a category of travelers that will significantly increase over time. Benefits from our Guaranteed Quality of Service Offering include:

• Increased customer satisfaction
  Your most demanding guests want to have a guaranteed minimum bandwidth as well as guarantees for uptime - and they are be willing to pay for it. Having that offering is a must have to ensure their satisfaction.
• Increased revenue
  Our Guaranteed Quality of Service Offering is a one stop shopping experience that can add revenue to your bottom line. We provide the outside internet access lines as well as the internal infrastructure.  Depending on the level of guarantee you sign up for and depending on the take rate for this service at your property, we have different revenue sharing models that let you share in the upside while not taking on the ad-on cost of deploying this new service.

And we provide automatic provisioning for this service - meaning that if your take rate goes up, we automatically add lines and redundancy as needed.

Location-based services

Location-based services enable you to create a new revenue stream for your properties while simultaneously increasing guest satisfaction. With location-based services your guests can access local information right from the splash page when they log in to your high speed internet service. Location-based information would typically contain:

• Hotel specific information
  Such as information about specials in your restaurants, happy hour or other special events announcements, and more.
• Other local establishment information
  This section would typically feature paid-for information about other local venues like restaurants, business centers, movie theaters, taxi services, health clubs, etc.
• Local events
  In this section you would typically put local cultural, sports, or other events that might be of interest to your guests. This information could be paid for or offered by your hotel as a community service.
• Optional services
  Optional location-based services include the ability for guests to rate local venues, or for local venues who buy space on your splash page to easily configure special discounts for your guests.

Viocen makes it very easy for your sales department to create this new revenue stream by delivering all the necessary collateral material as well as pricing to sell the service to local venues that might be of interest to your guests. Local sponsors can easily upload and configure their ad information for inclusion in your splash page. And with our generous revenue sharing programs, we do most of the work and you keep most of the money!

 Contact us for more information on this option.